Return and Refund Policy

Thank you for shopping with Pink Palm Puff Store. We want you to feel confident when ordering from us. If something is not right with your purchase, our return and refund policy explains when and how you can request a return or refund.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the following conditions:

• The item must be unworn, unused, and in its original condition.

• The item must be returned with its original tags and packaging where applicable.

• The item must not have been washed, altered, damaged, stained, or otherwise used.

• Proof of purchase or your order number must be provided.

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

Before sending anything back, please contact our customer support team with your order number and the reason for your return.

Once your return request has been reviewed and approved, we will provide you with the return instructions and the appropriate return address.

Please do not send an item back without contacting us first, as returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow your payment provider or bank additional processing time before the refunded amount appears in your account.

The time required for a refund to appear may vary depending on your payment provider and financial institution.

Non-Refundable Items

Certain items may not be eligible for return or refund, including:

• Items that have been worn, washed, damaged, stained, or altered.

• Items returned after the applicable return period.

• Gift cards, where applicable.

• Final sale items clearly identified as non-returnable at the time of purchase.

• Items that are returned without their original condition, tags, or packaging where required.

Incorrect, Damaged, or Defective Items

Please contact us as soon as possible if you receive an incorrect, damaged, or defective item.

To help us resolve the issue quickly, include your order number and clear photographs showing the item and the problem. We will review the information and, where appropriate, provide a replacement, store credit, or refund.

Exchanges

We may offer exchanges depending on product availability. If the requested replacement item is unavailable, we may instead offer a refund or another available resolution.

Return Shipping

Unless the item is incorrect, damaged, or defective, the customer is generally responsible for the cost of return shipping.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or another approved exception.

For international orders, customers are responsible for any return shipping costs, customs charges, duties, taxes, or other fees associated with returning an item, unless otherwise agreed by Pink Palm Puff Store.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.

Once an order has entered processing or has been shipped, it may no longer be possible to cancel it. In this case, you may request a return after delivery in accordance with this policy.

Late or Missing Refunds

If you have been notified that your refund has been issued but the funds have not yet appeared in your account, first check with your bank or payment provider, as processing times may vary.

If you have completed these checks and still have not received your refund, please contact our customer support team.

Contact Us

For return or refund questions, please contact us with your order number and the details of your request.

Email: teampinkpalmpuffstore@gmail.com

Please note that this policy applies to purchases made through Pink Palm Puff Store and may be updated from time to time. Any changes will be posted on this page.